indy-pc wrote:I have only been in business for almost two years and my annual profits are still only 4-figures so far.
Oh boy I'm not sure where to start.
Firstly, I wouldn't really focus much on your remote service as long as you have something that even remotely works. Your first and only object should be finding a way to increase your sales, and revenue so you're making more than 4 figures a year. Reduce ALL of your business expenses to zero if you have to, and spend your money on fliers, ads, business cards, and gas to go door to door if you have to. Sitting behind a screen doing remote services isn't going to land you more business fast, unless you're doing something no one else is doing, like a 30 second one click remote "fix-all".
You own Nick's products it sounds like, which is great. If you don't own CryptoPrevent yet, I suggest that you purchase it asap, because it has a lot of resale value to EVERYONE that believes their data is valuable to them. That's anyone who saves photos, tax records, music, videos, business files, everything. The people behind that evil ring started out by charging $300/per, and now there are reports of $1,400/per infection. If you can't find a way to turn a profit off of protecting your customers off of this tool, well I'm not sure what to tell ya.
So let's break it down. If you're not profitable right now, today. You in my opinion should do one of two things.
1. Cut your spending, so you can become profitable.
Cutting spending is pretty obvious. Whatever currently isn't bringing you an average 60%+ ROI, I advise you to drop it like it's hot. Use free services, until you can afford a professional tool.
2. Invest in the right thing, so you can become profitable.
Not long ago, I thought I new how to run my business, and then I hired a marketing team. This was the second best immediate improvement my business had ever seen (d7 being the first, because it was paid in full after 1 service call, and generating tons of profit ever since). I learned, am I'm still learning, sales & marketing. This allowed me to turn around and find more powerful tools, similar to d7, and use them within my business to start asking for higher prices (even higher than my competitors).
You should really pick just one thing you're really good at, and if that's doing maintenance, or removing viruses, SELL SELL SELL. All day long, be sure that's the 1 thing you focus on, why? Because it's already what you're stellar at, and being better at something than someone else, is what brings you more $$$.
When you're ready, even if that's now, because my advice doesn't apply to you.
Look into Teamviewer for your business, or LogmeinRescue.
I use LogmeinRescue, and can tell you that it is a rock solid platform for advanced remote malware removal, speed, and quality connections.
I however know that Teamviewer is much faster to get a live connection going, and competes with Logmein in most all capacities (If I move to anyone in the next 6 months, it will most likely be Teamviewer)
If you're looking for a way to implement a website connection, you should honestly purchase one of these products that supports a web connector, or pay for a PSA that integrates with your remote software.
I hope I've been of use, and that my advice is relevant for your business currently. A lot can happen in a short time, and I'm sure you're going to get out of the 4 digit rut you're in quickly.